Support & FAQs
Shipping destinations:
- We ship both locally & worldwide.
Shipping times:
- Local orders take X business days to be delivered to you and we ship within X business days.
- A tracking number will be conveniently emailed to you when your order ships. The PhoneSuit tracking number will allow you to check on the delivery status of your order and its location in transit.
- Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
- Orders over $30 will have free shipping.
- Go through the order process to select the shipping method & cost.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If you are not satisfied with a product you have purchased from PhoneSuit, you may return the item within 30 days of purchase for a full item refund. We just ask that you give us your feedback on how to further improve our products. It's that simple. Shop with confidence at PhoneSuit.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
- For returns, please email support@phonesuit.com with the subject 'Returns' and include your order number, name and the reason for the return.
- We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
You can select your preferred payment method at checkout.
- We accept secure payments for both local & international customers
- We accept Payments via Credit Cards, Debit Cards, Shop, Apple Pay, Google Pay & PayPal.
- Go through our checkout to select the payment method you prefer.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.
Our support team is always happy to guide you at any step!
We’re here to help
Call us or email us and we’ll respond within 24 hours. PhoneSuit stands by the quality of its products. If you have any questions about our merchandise, comments or even suggestions, please feel free to contact us. We are always happy to hear from our customers. Thank you for choosing PhoneSuit!
- Email | support@phonesuit.com
- Call Us | (Direct) +1(310)774-0282 Mon-Fri: 9am - 5pm PST *excluding North American Holidays
PhoneSuit
406 Broadway St. Unit #377H
Santa Monica, CA 90401
USA